Frequently Asked Questions

Automatic Call Distribution (ACD) Access
Last Updated 5 years ago

The Call Queuing feature allows the M6 Server system to support queuing of calls sent to a
specific “pilot” number and the distribution of queued calls to a group of phones known as a
hunt group. A user’s IP telephone is assigned a queue button, which then rings when a call is
routed to the user. Users can press the queue button when idle and place themselves in an
unavailable state so no calls will be directed to them.

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