Frequently Asked Questions

Quick guide for Cisco 79XX
Last Updated 4 years ago

Connecting Your Cisco IP Phone


Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy.
Follow the steps below. Refer to Table 1-1 to locate ports on the back of your phone.


Before You Begin
Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network.


Step 1
Connect your Cisco IP Phone to the corporate IP telephony network. You can do this in one of two ways, depending on how your workspace is set up. See your system administrator if you are not sure which method to choose:

Direct network connection—for this method, you need at least one available Ethernet port in your workspace. Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace.

Shared network connection—Use this method if you have a single Ethernet port in your workspace with your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone. Next, use the Ethernet cable included with your phone to connect the access port on the back of your phone to your desktop computer. Your Cisco IP Phone now shares a network connection with your computer.


Step 2
Connect the handset to the handset port. Ensure that the end of the cord with the longer uncoiled section is connected to the body of the phone.
Step 3
If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the back of the phone.


If your system administrator delivered your phone without a power supply, your phone probably receives power through the Ethernet connection.
Step 4
Use the power cable to connect the power supply to a standard power outlet in your workspace.
Step 5
To adjust the foot stand height, release the foot stand by pressing the foot stand adjustment knob and gently pull the foot stand away from the body of the phone.


Once you connect the Cisco IP Phone to its power source, a start-up process begins. After several minutes, the phone’s LCD screen displays a neutral “ready” screen. The details on your screen might vary, but a ready screen typically displays the date and time, your extension number, and available soft keys. Startup is complete and your phone is ready to use.


Tip!
Soft keys point to feature options displayed along the bottom of your LCD screen. Soft keys are flexible—they change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use.










Table 1-1Cisco IP Phone cable connections





1

DC adapter port (DC48V)
5

Access port (10/100 PC)
2

Power supply with AC adapter port plug
6

Handset port
3

Power cable with wall socket plug
7

Headset port
4

Network port (10/100 SW)








1

Handset with indicator light

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message.

For more information on working with the handset, refer to the

2

LCD screen

Displays features such as the time, date, your phone number, caller ID, line/call status and softkey tabs.

3

Cisco IP Phone model type

Indicates your Cisco IP Phone model.

4

Line or speed dial button

Opens a new line or speed dials the number on the LCD screen. Phones in the Cisco IP Phone 7960 series have six line or speed dial buttons and phones in the 7940 series have two.

5

Footstand adjustment

Allows you to adjust the angle of the phone base.

6

Directories button

Provides access to call histories and directories

7

?/i
button

Displays help on your LCD screen for a phone button or function

8

Settings button

Provides access to phone settings such as contrast and ring sound, network configuration, and status information

9

Speaker button

Toggles the speaker on or off.

10

Mute button

Toggles the mute on or off.

11

Headset button

Toggles the headset on or off.

For more information on working with the headset
12

Volume button

Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast.

13

Services button

Provides access to any available phone services

14

Messages button

Provides access to a message system, if available

15

Navigation button

Enables you to scroll through text and select features displayed on the LCD screen.

16

Dial pad

Works exactly like the dial pad on a traditional telephone.

17

Softkeys

Enable you to engage any of the functions displayed on the corresponding LCD screen tabs. Softkeys point to feature options displayed along the bottom of your LCD screen. Softkeys change depending on the status of your phone. For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use.





Reset the 7940 and 7960 IP Phones to the Factory Default

Complete these steps:
  1. Choose the main Date/Time window.
  2. Press **# in order to unlock the Network Configuration on the phone.
  3. Press Settings.
  4. The Network Configuration lock symbol must be unlocked. If not, exit to the main window and press ** # again.
  5. Press 3 on the keypad (or scroll down) for Network Configuration.
  6. Press 33 on the keypad (or scroll down) to Erase Configuration.
  7. Press the Yes softkey.
  8. Press the Save softkey.
The phone must now be reset.
Reset the 7940 and 7960 IP Phones to the Factory Default

In order to perform a factory reset of a phone if the password is set, complete these steps:
  1. Unplug the power cable from the phone, and then plug in the cable again.
The phone begins its power up cycle.
  1. Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
  1. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no

  1. In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.
If you press another key or do not respond to this prompt within 60 seconds, the phone continues with its normal startup process and does not reset. Otherwise, the phone goes through the factory reset process.
Reset the 7941 and 7961 IP Phones to the Factory Default

Complete these steps:
  1. Unplug the power cable from the phone, and then plug in the cable again.
The phone begins its power up cycle.
  1. Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
  1. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter this key sequence correctly, the phone displays this prompt:


upgrading



Auto-Registering Your Phone
To register your phone with Innovative networks follow these steps:
Press (settings) button
  • 1.
    Press
    3 on Dial pad (Network Configurations)
  • 2.
    Press **# on Dial pad (Unlock system menu)
  • 3.
    Press 32 on Dial pad (Alternate TFTP)
  • 4.
    Press YES (if you don’t see YES soft key press **# once more or until it appears in the menu)
  • 5.
    Press 8 on Dial pad
  • 6.
    Press Edit soft key
  • 7.
    Enter new TFTP Server as follows 199*15*135*241
  • 8.
    Press Validate softkey
  • 9.
    Press Save softkey
  • 10.
    Your phone is now connecting to TFTP Servers for configurations
  • 11.
    After your phone reboots it will come up with (????) on the line and
    Not assigned.
  • 12.
    Pickup handset
    or press speaker button to configure.
  • 13.
    Enter your phone number 3128730738#
  • 14.
    And then enter your password (1425)
  • 15.
    Your phone is now assigned
  • 16.
    Phone will reboot one more time
  • 17.
    You all set!!!

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